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Historical Interpreter & Gift Shop Cashier






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Posted: 02/18/2016

Employer
National Trust for Historic Preservation
Woodlawn/Pope-Leighey House


Position
Historical Interpreter & Gift Shop Cashier
Type
Professional Opportunity
Location
Alexandria, VA
Details
 

The Interpreter & Cashier serves as an informed and friendly ambassador for the site and the National Trust for Historic Preservation, providing individual or groups tours to interpret the history of the site, and placing them in historical and contemp0rary context for the visitor, as well as assisting visitors with ticketing and sales in the museum shop. 

Ideal candidates will be available to work at least 10-15 hours/week year round, including weekends and some holidays.  Candidates only available seasonally, or for other schedules, may also be considered.

Duties

 

  • Interpret the site, its architecture, landscape, and/or artifacts through interactive experiential tours that encourage visitors to better understand and appreciate the site within historical and contemporary contexts.
  • Engage visitors in active observation, discussion and synthesis during guided tours.
  • Respond to different groups of visitors (adults, school children, families) by varying tour content and techniques as appropriate.
  • Convey the mission of the individual site and the National Trust for Historic Preservation, including announcing current initiatives and upcoming programs and events.
  • Assist in monitoring collections security (building(s), objects, grounds) and visitor safety, responding calmy and professionally to emergencies and promptly notifying supervisor of incidents or unsafe conditions.
  • In the museum shop, assist visitors, whether with shop purchases, questions, directions or other needs, providing exceptional customer service and accurate site information to the public.
  • Demonstrate product knowledge to assist customers in selections and promote sales.
  • Assist with ticketing and site admissions functions as required.
  • Peform sales on pont-of-sale system in the museum shop quickly, accurately and efficiently.  
  • Open and close shop as assigned, in accordance with daily procedures established by site and the National Trust for Historic Preservation, and maintain an accurate account of daily ticket sales and register receipts during the day.                                                                
  • Re-stock shop merchandise  as needed,  helping to maintain an orderly and attractive store and an organized stockroom by keeping merchandise filled and neatly displayed, including dusting and cleaning as needed.
  • Assist with managing inventory, placing orders, and receiving, unpacking and ticketing of merchandize as required. 
  • Assist with order fulfillment and packing of orders for shipment as needed.  Provide exceptional customer service to all site guests and interact positively and professionally with site colleagues.
  • Attend all required in-service training sessions and contribute insights drawn from tour experiences and visitor response.  Participate actively in training programs and other opportunities in order to expand site knowledge and strengthen interpretive skills. 
  • Assist as needed with educational activities, special events and other additional duties and responsibilities.

 

 

Qualifications

 

  • Some experience  in public speaking, presenting educational or promotional information to the public, or other customer service role.  Previous experience as an educator, guide, tour leader or related role preferred; experience  in a museum or historic or cultural setting a plus.
  • Proficiency in various aspects of retail sales operations preferred, including customer relations, retail software (TAM), checking in merchandise, record-keeping and reporting.
  • Knowledge of and enthusiasm for history, architecture or other cultural topics related to the site preferred.
  • Effective and engaging presentation skills, tempered with the ability of succinct expression.  Excellent verbal and written communication skills, with ability to speak and read English fluently.  Bi-lingual fluency (in English and Spanish or other language) a plus.   
  • Demonstrated ability to engage effectively with culturally diverse audiences, and audiences of varying age. 
  • Basic problem solving skills, including issue identification and prioritization.
  • Ability to adapt and be flexible in a dynamic work environment
  • Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
  • Entrepreneurial spirit and skill set a plus.
  • Ability to work weekends and some holidays.
  • Ability to work outdoors in varying weather conditions.
  • Minimum physical requirements include but are not limited to:  Ability to stand for periods up to an hour and speak at an acceptable volume for group presentations for up to 5 tours per day;  walk over uneven terrain; climb stairs.
  • Two years of college or equivalent work experience in historic site interpretation, teaching or other related field  required; studies in history, architecture or other topics related to specific site programs preferred.
OPen until
Until Filled

How to apply
Please submit your cover letter and resume to: 345892-CS-1121@nthp.hrmdirect.com.
ADDRESS

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